IBM Watsonx · Documentation
3KT Customer Service — Documentation
Everything you need to configure, deploy, and operate 3KT Customer Service on IBM watsonx.
Getting started
- Overview: what 3KT Customer Service does and how it fits into your watsonx environment
- Prerequisites and supported watsonx configurations
- Initial setup and provisioning walkthrough
Configuration
- Connecting your data sources
- Setting up escalation and routing rules
- Customizing response behavior and guardrails
Integration
- Watsonx.ai and watsonx.orchestrate integration notes
- API reference
- Authentication and access control
Operations
- Monitoring and logging
- Common troubleshooting steps
- Release notes and changelog
Media
- Product walkthrough video
- Architecture diagram
- Screenshots