IBM Watsonx · Support
3KT Customer Service — Support
3K Global AI provides support for 3KT Customer Service to all active subscribers.
support@3kglobal.ai
1 business day response · standard
4 hours · Priority 1
Support hours
Monday–Friday, 9:00 AM–6:00 PM (customer's local business hours), with Priority 1 coverage available beyond standard hours.
What to include in a support request
- Your organization name and watsonx instance ID
- A description of the issue and steps to reproduce
- Any relevant error messages or screenshots
Escalation
If you haven't received a response within the timeframes above, escalate to escalations@3kglobal.ai referencing your original ticket.
Status
For current service status, visit 3kglobal.ai/ibm-watsonx/status.